COVID-19 Update: We've re-opened our lobby.
Here's what you need to know:
Monday – Friday 8:30 am – 5:00 pm
Drive -thru Banking
Monday – Thursday 8:30 am – 5:00 pm
Friday 8:30 am – 5:30 pm
- Wearing a face mask is now required by the State of Michigan.
- If you have a medical issue or prefer not to wear a mask, please use our drive-thru.
- We encourage you to continue to use the drive-thru whenever possible.
- Practice social distancing by using our floor decals as a guide.
- The number of visitors allowed inside will be limited, so our greeter may ask you to wait before entering.
As we come together to address the evolving COVID-19 challenge, please be assured that the entire Grand River Bank team is focused on continuing to deliver the top-notch financial products and outstanding service you’ve come to expect from us. Thank you for being patient and gracious as we adapt to our new environment.
We’re committed to keeping our customers, team members, vendors, and community partners as safe and secure as possible. Our comprehensive pandemic plan has helped us be well-prepared and has provided an effective road map for us to follow. We’re adhering to our plan and we’re making adjustments as necessary to balance safety and convenience.
We have worked carefully and thoughtfully on the process of welcoming you back into our facility. Using information from trusted public health resources, physicians, and banking industry groups, protecting the health and safety of our customers and our team members remains our top priority.
Our services are now available via:
- Banking lobby
Traffic through our lobby will now be one-way, with entry through the central building doors. There, you’ll receive a personal welcome and be guided to the branch. Masks and social distancing will be required at all times. Sanitizing stations are available and we perform ongoing cleaning and disinfecting of frequently touched surfaces. You’ll exit the building through the branch doors. Please look for the entry and exit signage and follow the instructions.
We encourage you to continue to use the drive-thru whenever possible. For those times when coming into the branch is a better option, however, the above process will allow us to safely serve you.
- Online banking
- Telephone banking
- Courier service