Notice of Your Financial Privacy Rights
Protecting your privacy is important to us. We want you to understand what information we collect and how we use it. In order to provide our customers with a broad range of financial products and services as effectively and conveniently as possible, we use technology to manage and maintain customer information. The following policy serves as a standard for all our employees for collection, use, retention, and security of nonpublic personal information. “Nonpublic personal information” is nonpublic information about you that we obtain in connection with providing a financial product or service to you.
We, our, and us, when used in this notice, mean Grand River Bank.
Our Customers
This is our privacy notice for our customers. When we use the words “you” and “your” we mean the following types of customers:
Our consumer customers who have a continuing relationship by purchasing or holding financial products or services such as a:
We will tell you the sources of the information we collect about you. We will tell you what measures we take to secure that information. We first define some terms:
Nonpublic personal information means information about you that we collect in connection with providing a financial product or service to you. Nonpublic personal information does not include information that is available from public sources, such as telephone directories or government records. Hereafter, we will use the term “information” to mean nonpublic personal information as defined in this section.
An affiliate is a company we own or control, a company that is owned or controlled by us, or a company this is owned or controlled by the same company that owns or controls us. Ownership does not mean complete ownership, but means owning enough to have control.
A nonaffiliated third party is a person we do not employ or a company that is not an affiliate of ours. This is also known as nonaffiliated third party, or simply, an “other party”.
The Information We Collect
We collect information about you from the following sources:
Information We Disclose About You
We do NOT disclose any nonpublic personal information about you to anyone except as disclosed in this policy or as permitted by law. Examples of this might include disclosures necessary to service your loan or account or prevent unauthorized transactions; to government entities in response to subpoenas; and to credit bureaus.
The Confidentiality, Security, and Integrity of Your Information
We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal standards to protect your nonpublic personal information.
Information About Former Customers
We do not disclose information about former customers, except as permitted by law.
Notify Us of Inaccurate Information We Report to Consumer Reporting Agencies
Please notify us if we report any inaccurate information about your account(s) to a consumer reporting agency. Your written notice describing the specific inaccuracy should be sent to us at the following address: Grand River Bank, 4471 Wilson Ave SW, Grandville, MI 49418.
Web Security
Protect Yourself Against Phishing
Phishing usually comes in the form of fraudulent emails that appear to come from legitimate sources. These ask customers to verify personal information or link to counterfeit Web sites that appear real.
Watch for emails that:
We will NEVER ask for sensitive information, such as account numbers, access IDs or passwords, via e-mail.
Tips from the American Bankers Association for safeguarding your information:
If you become a victim, contact:
We are committed to safeguarding our customers’ financial information. Maintaining our customers’ trust and confidence is a top priority. To learn more about how we protect your information, you please review our privacy policy.
What is identity theft?
Identity theft occurs when someone acquires your personal information and uses it without your knowledge to commit fraud or theft. It is a serious crime and cases are growing. An all-too-common example is when an identity thief uses your personal information to open a credit card account in your name.
No matter how cautious you are, there is no way to completely prevent identity theft from occurring. But there are ways you can help minimize your risk. This page contains valuable information on how you can protect yourself by managing your personal information wisely, the warning signs of identity theft, and what to do if you do become a victim.
Helpful Tips
Check your credit report
Order copies of your credit report once a year to ensure accuracy. You may call 1-877-322-8228 for a FREE credit report from any or all three credit reporting agencies. (The law allows credit bureaus to charge you up to $9.00 for an additional copy of your credit report.)
Make sure it is accurate and includes only those activities you have authorized.
By checking your report on a regular basis you can catch mistakes and fraud before they wreak havoc on your personal finances. Don't underestimate the importance of this step.
Credit Bureaus
Equifax - www.equifax.com
To order your report, call: 1-800-685-1111
To report fraud, call: 1-800-525-6285
Experian - www.experian.com
To order your credit report or report fraud, call: 1-888-EXPERIAN (397-3742)
TransUnion - www.transunion.com
To order your report, call: 800-916-8800
To report fraud, call: 1-800-680-7289
You can take a few precautions to protect yourself from other online threats:
If you are a customer who has provided sensitive account or personal information in response to an unsolicited Grand River Bank email or phone call, immediately contact Grand River Bank at 888-929-GRB3 (4723). We are available to serve you Monday through Thursday from 8 AM - 5 PM and Friday from 8 AM - 5:30 PM.
Grand River Bank is participating in the FDIC’s Transaction Account Guarantee Program. Under that program, through June 30, 2010, all non interest bearing transaction accounts are fully guaranteed by the FDIC for the entire amount in the account. Coverage under the Transaction Account Guarantee Program is in addition to and separate from the coverage available under the FDIC’s general deposit insurance rules. This guarantee may be voided if funds are transferred from a non interest bearing transaction account into an interest bearing account through a pre-arranged sweep agreement.
Under the Final Rule, the definition of non interest bearing transaction accounts includes Interest on Lawyers Trust Accounts (and functionally equivalent accounts) and low-interest NOW accounts (defined as NOW accounts with interest rates no higher than 0.50 percent).
Please contact us by telephone at (616) 929-1600 or by e-mail at connect@grandriverbank.com if you have any questions about the Transaction Account Guarantee Program or want to discuss possible changes to your accounts.