Our online banking, GRB Connect Online, allows the freedom to bank anytime, anywhere there is access to the internet. With GRB Connect Online you can review account balances and transaction history, make transfers between accounts, pay bills, and export history to Quicken™, Quickbooks ™ and Microsoft Money™ . Our internet banking uses the highest level of security to guard the privacy of your account information and transactions.
Our online bill payment, through CheckFree™, makes paying bills easy. No more checks to write, no more stamps and envelopes, no more forgetting to mail your bills on time. Whether you make a one time payment or set up recurring payments, online bill payment takes the hassle out of paying bills. There are a lot of things on your schedule that are important. We want to help you make the most of every minute by saving you time.
eStatements are a safe, secure way of maintaining your account activity. eStatements are housed within our secure online banking environment, are archived and available for 24 months, and can only be accessed via online banking, using your personal login ID and Password. No need to worry about your statement getting lost in the mail, or misplaced in your home. Your eStatement will be a PDF version of your actual printed statement; you must have Adobe Acrobat Reader 10.0 or greater to view it in this format.
In Case of Errors or Questions About Your Electronic Transfers on Consumer Accounts
Contact us to determine if unauthorized transfers to your account have occurred. Telephone us at 616-929-1600 or write us at 4471 Wilson AW, Grandville, MI 49418 as soon as you can, if you think your statement is wrong, or if you need more information about a transfer listed on the statement. We must hear from you no later than 60 days after we sent you the FIRST statement (in this case, eStatement email notification) on which the problem or error appeared.
1. Tell us your name and account number
2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe there is an error or why you need more information.
3. Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will provisionally credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.
If your account has been opened for less than 30 days, we may take up to 20 days to provisionally credit your account and 90 days to complete the investigation.
We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will debit your account for the amount of the provisional credit and send you a written explanation. You may ask for copies of the documents that we used in our investigation.
Call us at 888-929-GRB3 (4723) to learn more about the complete line of personal products and services offered at Grand River Bank.